Thank you for shopping at indyecigs.com! We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help. Please review our return policy below:
1. Eligibility for Returns
You may be eligible to initiate a return if:
a) The item(s) you received are damaged, defective, or incorrect.
b) You received the wrong size, color, or variation of the product.
c) You changed your mind about the purchase and wish to return the item(s) within the specified return window.
2. Return Window
You must initiate your return within 30 calendar days from the date of delivery. After this period, we may not be able to accept your return.
3. Items Excluded from Returns
The following items are typically excluded from our return policy:
a) Items marked as final sale or clearance.
b) Personalized or custom-made items.
c) Perishable goods (e.g., food, etc.).
4. Return Procedure
To initiate a return, please follow these steps:
a) Customers can submit a return request by logging into your customer account on indyecigs.com, finding the order you wish to return and clicking the "Return Items" link
OR
a) Contact our customer support team at Sales@indyecigs.com or (317) 795-7942 and provide the order number, reason for return, and any relevant details about the item(s).
b) Our support team will guide you through the return process, including providing you with a return authorization (RA) number and any necessary shipping instructions.
c) Carefully package the item(s) in their original condition, along with any included accessories, labels, or tags.
d) Clearly mark the order number on the outside of the package.
e) Ship the package to
Indy E Cigs
2401 N Ritter Ave
Indianapolis, IN, 46218
5. Return Shipping Costs
a) If the return is due to an error on our part (e.g., damaged, defective, or incorrect item), we will cover the return shipping costs. Please follow the return instructions provided by our customer support team.
b) If the return is due to a change of mind or other reasons not caused by our error, you will be responsible for the return shipping costs. We recommend using a trackable shipping method to ensure the item is returned safely.
6. Refund Process
a) Upon receiving and inspecting the returned item(s), we will process your refund within 10 business days. The refund will be issued using the original payment method, unless otherwise agreed upon.
b) For orders paid via credit/debit cards, please note that it may take additional time for the refund to appear in your account, depending on your bank's processing times.
7. Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 7 calendar days of delivery. Include photographs and a detailed description of the issue when contacting our customer support team to expedite the resolution process.
8. Exchanges
Currently, we do not offer direct exchanges. If you wish to exchange an item, please follow the return procedure and place a new order for the desired item.
9. Contact Information
For any questions or concerns regarding our return policy, please contact our customer support team at Sales@indyecigs.com or (317) 795-7942. By making a purchase on our website, you agree to comply with and be bound by this return policy. This policy may be subject to change, and the version applicable to your order will be the one available on our website at the time of purchase.