1. General Overview
These Shipping Terms and Conditions ("Terms") apply to all orders placed on indyecigs.com ("the Website") by customers ("Customers" or "You"). By placing an order on the Website, you agree to these Terms. Please read them carefully before making a purchase. These Terms are subject to change without prior notice, and the version applicable to your order will be the one available on the Website at the time of purchase.
2. Shipping Destinations
Due to PACT Act regulations, we currently only ship within the state of Indiana. We do not ship to P.O. boxes or APO/FPO addresses.
3. Shipping Methods and Timeframes
We offer standard shipping for all orders. Orders are usually processed, packaged and shipped out within 24-48 business hours. Once shipped, please wait 2-3 days for your order to arrive.
Please note that these timeframes are approximate and not guaranteed. Delays may occur due to factors beyond our control, such as customs processing, natural disasters, or other unforeseen circumstances.
4. Shipping Fees
All packages are shipped out for a fixed cost, which will be calculated at checkout or within your shopping cart. We also offer free shipping on orders larger or equal to $75
5. Order Processing Time
After placing an order, please allow for order processing time. We strive to process and ship orders as quickly as possible. Order processing typically takes 1-2 business days before your package is shipped.
6. Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your shipment.
7. Delivery Attempts and Signature
Our shipping partners will attempt to deliver your package to the address provided during checkout. It is your responsibility to ensure that someone is available to receive the package at the specified address. In case of failed delivery attempts, our shipping partners may leave a delivery notification with instructions for rescheduling delivery or picking up the package from a local pick-up point. Some orders may require a signature upon delivery for security purposes.
8. Order Changes and Cancellations
Once an order is placed, changes or cancellations may not be possible, especially if the order has already been processed and shipped. If you need to make any changes or cancel your order, please contact our customer support team immediately. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations after an order has been processed.
9. Lost or Damaged Packages
In the rare event that your package is lost or damaged during transit, please contact our customer support team as soon as possible. We will work with our shipping partners to resolve the issue and ensure a satisfactory resolution for you.
10. Returns and Refunds
For information about our returns and refunds policy, please refer to the Returns and Refunds Policy page on our Website here.
11. Contact Information
If you have any questions or concerns regarding our shipping terms and conditions, please contact our customer support team at 317-795-7942
We are open Monday-Friday from 9:00 AM - 5:00 PM
By completing your purchase on the Website, you acknowledge that you have read, understood, and agreed to these Shipping Terms and Conditions. These Terms form a legally binding agreement between you and indyecigs.com.